Shipping policy

Shipping Policy

Effective Date: November 11, 2026
Store Name: PureStorageStudio
Website: https://www.purestoragestudio.com
Business Name: V AND G WORKS LLC
Business Address: 4481 SW 164th Path, Miami, FL 33185, USA
Contact Person: SYLVIA DIANE BEAM
Email: [email protected]

At PureStorageStudio, we want the delivery stage to be as straightforward as choosing the right accessory for your vehicle. Whether you have ordered a lumbar support cushion for a more comfortable drive, a car clothes hanger to keep garments organized, or a fabric seat cover to refresh your interior, this policy explains how shipping charges are calculated and what to expect after placing an order.

1. Shipping Fees

We offer the following shipping arrangement:

  • Free Shipping: Orders with a merchandise subtotal of US$10 or more.

  • Standard Shipping Fee: US$5.99 for orders with a merchandise subtotal below US$10.

Unless the checkout page states otherwise, the US$10 threshold is calculated using the merchandise subtotal after discounts and before shipping charges and any separately displayed taxes.

The applicable shipping fee will be shown during checkout before you confirm payment.

If a special promotion or offer provides different shipping terms, the conditions of that promotion will apply to the qualifying order.

2. Shipping Destinations

We accept orders for delivery to locations supported by our checkout and fulfilment arrangements.

Available delivery destinations may depend on carrier coverage, product availability, shipping restrictions, and the address provided at checkout.

If your address cannot be accepted by the checkout system, please contact us before placing your order so that we can review whether another delivery arrangement is available.

3. Order Processing

After receiving an order, we begin the process of reviewing the transaction and preparing the selected products for dispatch.

The process may include:

  1. Receiving the order and confirming the submitted details.

  2. Checking payment authorisation and transaction status.

  3. Confirming the availability of the selected product and variation.

  4. Preparing the item for packaging.

  5. Checking that the order contains the selected product and applicable accessories.

  6. Arranging dispatch through the available shipping provider.

We aim to handle orders efficiently and carefully. Actual processing times may vary depending on inventory, order volume, fulfilment arrangements, weekends, public holidays, and other operational conditions.

If an unexpected issue prevents us from processing your order as expected, we will make reasonable efforts to contact you.

4. Shipment Time and Delivery Estimates

Any shipment or delivery timeframe displayed at checkout or communicated to you should be reviewed before purchase.

We will make reasonable efforts to meet the shipment timeframe represented when you place your order.

If no shipment timeframe is stated, applicable federal rules may require the seller to have a reasonable basis to expect shipment within 30 days after receiving a properly completed order.

Please note that shipment and delivery are different stages. Shipment generally refers to the handover of the merchandise to the carrier, while delivery refers to the parcel reaching the destination.

Actual transit time depends on the carrier, destination, service level, and circumstances during transportation.

5. Tracking Information

Where tracking is available, we may provide a tracking number or tracking link after the parcel has been dispatched or registered with the carrier.

Tracking information may take additional time to appear after dispatch because the carrier may need to scan the parcel into its network.

If you have not received tracking information or your tracking page has not updated after a reasonable period, please contact us with your order number.

6. Packaging and Shipment Preparation

We take reasonable care when preparing orders for transport.

Our products may include fabric, foam-filled cushions, metal or plastic hanger components, seat cover panels, straps, hooks, and other accessories. We aim to package items in a way that protects them during ordinary handling and transportation.

After receiving your parcel, we recommend that you:

  • Check the external packaging for visible damage.

  • Confirm that the delivered products match your order.

  • Check that any advertised accessories are included.

  • Inspect fabric, stitching, fasteners, and attachment components.

  • Review any product-specific installation or care instructions.

If an item appears damaged, incomplete, or incorrect, please contact us before using or installing it.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate delivery information at checkout.

Please review your:

  • Recipient name.

  • Street address and unit number, if applicable.

  • City and state.

  • ZIP code.

  • Country.

  • Contact information, where requested.

If you notice an error after placing an order, contact us immediately. We will make reasonable efforts to correct the address before dispatch, but changes cannot be guaranteed once an order has entered fulfilment or been handed to a carrier.

Additional carrier or redirection costs may apply where permitted by law and where they result from incorrect information supplied by the customer.

8. Delayed Shipments

We understand that customers want to receive their purchases within a reasonable timeframe.

If we learn that an order cannot be shipped within the timeframe originally represented, we will provide the notices and options required by applicable law.

Depending on the circumstances, you may be offered the choice to:

  • Agree to a revised shipment date; or

  • Cancel the unshipped order and receive a prompt refund.

We will not treat a customer's silence as consent where applicable law requires affirmative consent.

9. Delayed or Missing Deliveries

If a parcel appears to be delayed, please review the tracking information first.

If the parcel remains undelivered, contact us and provide:

  • Your order number.

  • Your full name.

  • The delivery address.

  • Tracking information, if available.

  • Any relevant carrier notifications.

We will review the available information and, where appropriate, contact the shipping provider to investigate.

If an order is lost or not delivered, we will work with you to determine an appropriate resolution in accordance with applicable law.

10. Damaged Parcels or Missing Items

If your order arrives with visible damage, missing components, or an incorrect product, please contact us as soon as reasonably possible.

Where practical, include photographs showing:

  • The outside of the package.

  • The shipping label.

  • The damaged product or component.

  • Any affected packaging.

  • The items received.

Please retain the original packaging until the issue has been reviewed, as it may help with a carrier investigation.

We will review the issue and discuss the available next steps. Where the matter is covered by applicable consumer protection law, the appropriate remedy will be provided in accordance with that law.

11. Multiple Packages

Some orders may be delivered in more than one package because of product availability, fulfilment arrangements, or parcel size.

If an order is split into multiple shipments, separate tracking information may be provided where available.

If one item has not arrived after the other products have been delivered, please contact us so that we can check the remaining shipment.

12. Delivery Attempts and Undeliverable Parcels

If a carrier cannot complete delivery, it may attempt delivery again, hold the parcel at a collection location, or return the package to the sender, depending on its service procedures.

Customers should follow the carrier's delivery instructions and provide any additional information reasonably needed to complete delivery.

If a parcel is returned because of an incorrect address or an unsuccessful delivery caused by circumstances within the customer's control, we will review the available options and explain any applicable additional shipping costs before arranging a new shipment.

13. International Orders and Import Charges

Where international delivery is available, customs duties, import taxes, brokerage fees, or other charges may be imposed by the destination country.

Unless expressly stated at checkout, these charges are not included in the product price or stated shipping fee.

Customers are responsible for checking local import requirements and any restrictions that may apply to products entering their country.

14. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate a request before the order is packed or dispatched. Once the parcel has been handed to the carrier, changes may no longer be possible.

Where cancellation is no longer available before dispatch, you may need to follow the applicable return procedure after delivery, subject to your legal rights.

15. Shipping and Consumer Protection

Our shipping practices are intended to comply with applicable requirements, including the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.

Where the rule applies, we must have a reasonable basis for shipment representations. If we cannot ship within the applicable timeframe, we must provide the required delay and cancellation options and issue a prompt refund when required.

Nothing in this policy is intended to limit any right or remedy available under applicable federal or state law.

16. Contact for Shipping Questions

For shipping fees, tracking, delayed parcels, address corrections, or delivery concerns, please contact:

V AND G WORKS LLC – PureStorageStudio
Attention: SYLVIA DIANE BEAM
4481 SW 164th Path, Miami, FL 33185, USA
Email: [email protected]
Website: https://www.purestoragestudio.com

Please include your order number in your message so that we can locate your purchase and assist you efficiently.