Return and Refund Policy

Effective Date: November 11, 2026
Store Name: PureStorageStudio
Website: https://www.purestoragestudio.com
Business Name: V AND G WORKS LLC
Business Address: 4481 SW 164th Path, Miami, FL 33185, USA
Return Address: 4481 SW 164th Path, Miami, FL 33185, USA
Contact Person: SYLVIA DIANE BEAM
Customer Service Email: [email protected]

At PureStorageStudio, we believe that a comfortable and organized vehicle can make everyday travel more enjoyable. A supportive lumbar cushion can make long drives feel more comfortable, a practical car clothes hanger can help keep garments in better condition while travelling, and a well-chosen fabric seat cover can refresh the look and feel of your vehicle's interior.

We want you to feel confident when ordering from us. If a product is not what you expected, arrives damaged, or has a problem, this Return and Refund Policy explains how to contact us and what options may be available.

This policy distinguishes between voluntary returns for a change of mind and remedies for products that are faulty, damaged, incorrectly supplied, or otherwise covered by applicable law.

1. Change-of-Mind Returns

We offer a voluntary return period of 30 days from the date your order is delivered for eligible products.

To qualify for a change-of-mind return, the product must:

• Be unused and in its original, resalable condition.

• Be free from stains, dirt, odours, pet hair, smoke residue, or other signs of use.

• Include its original packaging, labels, accessories, straps, hooks, and other supplied components, where applicable.

• Not have been altered, modified, washed, or damaged after delivery.

• Be accompanied by an order number or other reasonable proof of purchase.

We recommend inspecting your purchase carefully before installing or using it. For example, a seat cover that has been fitted and exposed to regular vehicle use, a lumbar cushion that has been used during driving, or a clothes hanger that has been installed and loaded may no longer qualify for a voluntary change-of-mind return.

These conditions apply only to our voluntary change-of-mind arrangement. They do not remove any rights you may have if a product has a problem covered by applicable consumer protection law.

2. Product-Specific Return Guidelines

Automotive Lumbar Support Cushions

Lumbar support cushions are designed to provide additional support and comfort while seated. If you are requesting a change-of-mind return, the cushion should remain unused, clean, and in its original condition.

Please check the product dimensions, shape, material, attachment method, and compatibility information before use. A cushion that has been used in a vehicle, has visible compression or wear from use, or has been exposed to stains, perspiration, or strong odours may not qualify for a change-of-mind return.

Car Clothes Hangers

Car clothes hangers and headrest-mounted hanging accessories should be returned with all original components, including mounting parts, hooks, connectors, or other accessories supplied with the product.

For a voluntary return, the item should not show installation marks, scratches, deformation, or signs of being used to carry garments or other objects.

Customers should review the product's installation method and vehicle compatibility before purchasing.

Fabric Car Seat Covers

Fabric seat covers should be returned unused, unwashed, and free from dust, stains, pet hair, and other signs of installation or vehicle use.

Please check the seat configuration, product dimensions, coverage description, and any stated compatibility details before fitting a cover. A product that has been installed, stretched, cut, washed, or exposed to regular vehicle use may not qualify for a change-of-mind return.

3. Products Not Eligible for Voluntary Change-of-Mind Returns

Unless required by law or approved by us in writing, the following may be excluded from our voluntary change-of-mind return arrangement:

• Products that have been used, installed, washed, or modified.

• Items returned with missing components or accessories.

• Products showing stains, tears, scratches, excessive wear, or other signs of use.

• Items damaged after delivery due to improper handling, unsuitable storage, or misuse.

• Products returned without sufficient order information to identify the purchase.

• Items that are not in their original condition, where the condition is relevant to resale.

These exclusions do not apply where a product is eligible for a remedy under applicable law. A faulty product does not become non-returnable merely because it has been opened or inspected.

4. Faulty, Damaged, Incorrect, or Misdescribed Products

If your order arrives damaged, contains the wrong item, is missing advertised components, or has a defect, please contact us as soon as reasonably possible.

Examples may include:

• A lumbar support cushion arriving with torn fabric, damaged seams, or a defective attachment strap.

• A car clothes hanger arriving cracked, bent, unstable, or missing a component advertised as included.

• A fabric seat cover arriving with significant stitching defects, tears, or material that does not match its description.

• A product that materially differs from its advertised dimensions, materials, features, or stated compatibility.

• An item that cannot perform its ordinary intended function because of a product defect.

Please email us with your order number, a description of the issue, and clear photographs or videos where practical.

We will review the information and discuss an appropriate resolution. Depending on the circumstances and applicable law, a remedy may include repair, replacement, refund, or another legally available solution.

5. How to Request a Return

Please follow the steps below before sending an item back.

Step 1 – Contact Customer Support

Email [email protected] with the subject line:

“Return Request – Order [Your Order Number]”

Step 2 – Provide Your Order Information

Include your full name, order number, email address used at checkout, and the name of the product you wish to return.

Step 3 – Explain the Reason for Your Request

Please tell us whether the request is due to a change of mind, product defect, shipping damage, incorrect item, or another concern.

Step 4 – Provide Supporting Images Where Appropriate

For damaged, defective, or incorrect products, photographs or videos can help us understand the issue and determine the next steps.

Step 5 – Wait for Return Instructions

Our team will review your request and provide return instructions where applicable. Please do not send an item to the return address before receiving confirmation, as this may delay processing.

Step 6 – Package the Product Carefully

Use suitable packaging to protect the product during transport. Include the order number or return reference provided by our team.

6. Return Shipping Costs

For eligible change-of-mind returns, customers are generally responsible for the cost of shipping the product back to us.

If the product is confirmed to be defective, damaged on arrival, incorrectly supplied, or otherwise eligible for a remedy under applicable law, reasonable return arrangements and costs will be handled in accordance with the relevant legal requirements.

Please contact us before arranging return shipping so that we can discuss the appropriate process.

7. Refund Processing

When a returned product arrives, we will review its condition and determine whether it meets the applicable return requirements.

For approved voluntary change-of-mind returns, we aim to process the refund within 5–10 business days after the returned item has been received and inspected. This is a proposed processing target and should be confirmed against our actual procedures.

Approved refunds will generally be issued to the original payment method unless another arrangement is agreed or required by law.

Your bank, card issuer, or payment provider may require additional time to display the refund in your account. That posting time is controlled by the relevant financial institution.

Original shipping charges are not automatically refundable for voluntary change-of-mind returns. Where a refund is required by law, the amount refunded will be determined in accordance with the applicable requirements.

8. Exchanges and Replacements

If you would like a different product, colour, or variation, please contact us before returning your original item.

Exchanges are subject to stock availability and the condition of the returned product. If the original item is faulty or incorrectly supplied, we will consider the replacement or other remedy required by applicable law.

Please do not purchase a second item solely to resolve a product defect before contacting us. We would prefer to review the issue and discuss the available options first.

9. Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to stop an order before it enters fulfilment or is handed to a shipping carrier. Once the parcel has been dispatched, cancellation may no longer be possible, and the applicable return process may need to be followed after delivery.

Where an order cannot be shipped within the timeframe required by applicable law, we will provide the required delay notice, cancellation option, and refund.

10. Refunds for Unshipped Orders

If we cannot ship an order within the applicable promised timeframe, we will comply with the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.

Where required, we will notify you of the delay and offer the option to agree to a revised shipment date or cancel the unshipped order for a prompt refund.

11. Consumer Protection Rights

This policy operates alongside applicable federal and state consumer protection laws, including the Federal Trade Commission Act and the Florida Deceptive and Unfair Trade Practices Act, where applicable.

Nothing in this policy is intended to waive or restrict any right or remedy that cannot legally be excluded.

12. Contact Us

For return, refund, exchange, or product-related enquiries, please contact:

V AND G WORKS LLC – PureStorageStudio
Attention: SYLVIA DIANE BEAM
4481 SW 164th Path, Miami, FL 33185, USA
Email: [email protected]
Website: https://www.purestoragestudio.com

We appreciate your trust in PureStorageStudio and will make reasonable efforts to handle customer concerns clearly, respectfully, and fairly.